All our policies are underwritten by specialist insurer, ERS. If you have a claim or a query about a claim, you can contact them on 0330 123 5992, 24 hours a day 7 days a week.

For non-Claims enquiries, Zoomcover is an online company. We want to keep our costs as low as possible so that we can pass on the benefit of those low costs to our customers in the form of competitive premiums. Therefore we will not initially be offering telephone support.

Customers can email us at and within working hours (Monday to Friday 9 am to 5 pm) we will endeavour to respond to all emails within 1 hour.

We will not be providing out-of-hours email support.